Refund policy
Return and refund policy
We stand behind every Trinka's set with our 30-Day Money-Back Guarantee. You have 30 days after receiving your order to request a full refund.
How the guarantee works
Try your Trinka's markers for 30 days. If you don't love them, email us within 30 days of delivery and get every dollar back on your whole order. The guarantee applies even if your markers have been opened and used, and there is nothing to send back. The guarantee applies once per customer.
To start a refund, contact us at support@trinkas.com with your order number. Our team will reply quickly and guide you through the next steps.
Free digital gifts
The Sparkle Christmas Coloring eBook and the Glitter Color Matching Guide are free digital downloads included with some sets. They are yours to keep and have no separate refund value.
Damages and issues
Please inspect your order upon reception and contact us immediately if a marker is damaged or dried out, a set is incomplete, or you receive the wrong item, so that we can evaluate the issue and make it right. A quick photo helps us resolve it faster, either with a free replacement or a refund.
Exceptions / non-refundable items
Unfortunately, we cannot accept refunds on gift cards. Please get in touch if you have any questions or concerns about your specific order.
Exchanges
Would you prefer a different set? Contact us at support@trinkas.com and we will arrange the best solution for you.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've reviewed your request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your refund, please contact us at support@trinkas.com.